Small-Medium Business Traveler Report 2020

To better understand how small- and medium-sized businesses (SMBs) are reacting to resuming travel in the wake of the COVID-19 pandemic, we surveyed six markets—Canada, the U.S., the UK, France, Japan, and ANZ (Australia & New Zealand)—with an emphasis on business travelers at SMBs. Key findings from the report include:

Nearly all SMB travelers in these markets (97%) expect a “new normal” of business travel—including things like wearing face masks (52%) and keeping hand sanitizer as a standard accessory in shared spaces (50%).
37% expect limiting the use of public transportation and 26% predict using their personal vehicle for traveling.
More than 1 in 5 (23%) believe pre-trip approvals are critical for their company to implement for safely returning on the road

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Small-Medium Business Traveler Report 2020

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