Service Assistant
Get the help you need for all your post-deployment needs
Expert support for SAP Concur administrators as issues arise
Service Assistant helps administrators address deployment issues like minor system updates, glean insights from product releases, discover feature adoption strategies, apply best practices to configurations, and more. That way, administrators can move past issues quickly and get back to focusing on high value activities for your business.
Here’s what adding Service Assistant can do for you
Offer help on your schedule
With extended chat hours, a dedicated phone line, and an email channel, you can easily contact a support specialist anytime you need help.
Provide a dedicated team of coaches
Our global team of coaches provides expertise to help you take full advantage of Concur Expense, Concur Invoice, and other SAP Concur services.
Optimize your SAP Concur solutions
Our experts can assist with everything from configuration changes to daily administrative tasks, recommend best practices, and more.
Where to turn if you don’t have Service Assistant
If your company didn’t purchase Service Assistant, internal support is often provided by those who approve expense reports, invoices, or travel. Start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.
Other SAP Concur support products
Give administrators a direct line to expert support and manage travel and expenses as efficiently as possible.
Learn about Premium Assistant
Get 24/7 support from SAP Concur experts in multiple languages for your specific system configurations and KPI reporting needs.
Learn about User Support Desk
Take your SAP Concur investment further with consultants who understand your business and will grow with your needs.
Learn about Concur Advanced Care
Get elite, personalized guidance to help your business run more efficiently and achieve its goals.
Learn about Concur Select Care