Forrester: Improve Travel, Expense, Invoice Management Solution to Drive Better EX

It's no surprise that a productive employee is an engaged employee, and an engaged employee is good for your business. In fact, companies with the most engaged employee enjoy 81% higher customer satisfaction, experience half the employee turnover compared to their peers, and have a decisive competitive advantage.

In October 2019, SAP Concur commissioned Forrester Consulting to conduct an online survey with 476 finance, IT, and HR decision makers responsible for corporate-level technology investment at global enterprises. The research shows that as employee experience (EX) becomes a critical driver of business success, firms must focus on optimizing the process and tools which impact employee's daily activities - such as travel, expense and invoice management. According to the survey, 63% of survey respondents name travel and expense management software as one of the most important tools when it comes to good EX. 68% of respondents said the same of accounts payable (AP) automation tools. Only benefits software was noted as more important.

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Forrester: Improve Travel, Expense, Invoice Management Solution to Drive Better EX

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